X1VPN / Support

Contact X1VPN for support

For account, subscription, connection or billing issues, submit a support ticket through the customer panel. Keep the issue and relevant details together so the team can investigate and you can follow its progress.

Go to support tickets

You’ll need to sign in first. If you already have a ticket, add any new details to that same ticket.

Contact options

Customer panel support tickets

Use tickets for account access, subscription setup, connection issues, order checks and refund questions. Sign in, open the support section, describe the issue and what happened, then attach any relevant details. Add follow-up information and check replies in the same ticket.

Email and Telegram

No public email address or Telegram contact is listed on this page. To reach support, use the customer panel ticket form.

Response times and ticket status

There’s no fixed response time. Check your ticket for updates while you wait. Order verification or connection troubleshooting may take longer. If support asks for more information, reply in the same ticket to keep the conversation together.

What to include

There’s no need to write a lot. Just explain where you were, what happened and what you’ve already tried. Organizing details by issue makes it easier to investigate than simply saying something “doesn’t work.”

Connection and subscription issues

Include your platform, client app, selected region and route name, along with the exact error message. Say whether the subscription failed to import, you couldn’t connect, or a particular site wouldn’t load after connecting. Note whether switching routes or networks changed anything.

Before sharing screenshots, cover your subscription URL, account credentials and other private information. Never send your full subscription link or account password.

Orders and refunds

Include the order number, plan name, payment method and what you need help with. If the payment status hasn’t updated, attach a payment confirmation screenshot with sensitive details covered so support can locate the order.

X1VPN accepts Alipay, WeChat Pay and USDT, and offers a 30-day money-back guarantee. Submit refund questions through a support ticket. See the Terms of Service for details.

Helpful guides

If this is your first time importing a subscription, check the setup steps in the getting started guide. If you’re connected but something isn’t working as expected, see the connection troubleshooting guide in the Help Center. If the issue persists, include the checks you’ve already tried in your ticket.