Services and Scope
X1VPN provides subscription services for cross-border access and network performance. Import a subscription through a client app to use international routes. Supported platforms are Windows / macOS / iOS / Android / Linux. Client apps and subscription access are available in the user panel; sign in to retrieve a subscription.
A subscription provides network connectivity, but does not include accounts, memberships or content licenses for third-party websites. Access to a destination service may depend on the exit region, account status and that service's own rules. Users must still comply with the terms of each destination service.
Account and Subscription Rules
Create an account with a username and password; no email address is required. Keep your login credentials and subscription link secure. Do not publish them or let others manage them on your behalf. If you discover that your credentials have been exposed or used unexpectedly, change your password promptly and report the situation through a support ticket.
There is no limit on the number of devices that can be online at the same time. This applies to the account holder's use across different devices and does not permit sharing an account with others. Reselling subscriptions, renting out accounts, publicly distributing subscription links, or packaging this service as a connectivity service for others is prohibited.
Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and do not expire. Before choosing, check the pricing page and your order for prices, data allowances and billing terms. Use the records in the user panel to verify payment and subscription status.
Acceptable Use
Users must comply with the laws and regulations that apply where they live and where they use the service, and are responsible for confirming that the content they access and their activities are lawful. You may not use the service to commit fraud, infringe intellectual property rights, distribute illegal content, access systems without authorization or harm the lawful rights and interests of others.
Network attacks, malicious scanning, spam and resource use intended to disrupt routes or other users' connections are prohibited. The absence of a device limit does not waive these obligations. If conduct could cause ongoing harm, the service may first apply necessary connection restrictions and then review the circumstances.
Service Availability and Liability
Connection quality may be affected by local networks, carrier routing, device settings, route maintenance and destination website policies. X1VPN does not guarantee uninterrupted access from every location or at all times, or to every third-party service. X1VPN also makes no guarantees about the review or enforcement decisions of third-party services regarding their accounts.
Routes may be adjusted or temporarily interrupted for maintenance, network failures or events beyond our control. X1VPN will respond as appropriate and explain relevant changes on the website or in the user panel. Check your local connection first, then submit the symptoms and selected region. Do not paste your password or full subscription link into a support ticket.
Liability is determined under applicable law. These terms do not exclude liability that cannot legally be limited, or restrict any remedies users are entitled to under the law.
Refund Requests and Processing
You may request a full refund without giving a reason within 30 days of your first payment. Sign in to the user panel and submit a refund request through the support ticket portal. Include the order information needed for verification; no reason for the refund is required.
X1VPN verifies requests using account and order records. Updates on processing and any information needed will be provided in the support ticket. The time it takes for funds to arrive depends on the payment provider's processing procedures; no fixed arrival time is guaranteed. Once a refund is completed, the benefits provided by the relevant order end. Any different requirements under applicable law will apply.
Account Termination and Changes to Terms
If there is illegal use, resale or sharing, an attack, or another serious breach of these terms, X1VPN may restrict connections, suspend or terminate an account. If you believe an action was taken in error, submit an explanation and relevant records through a support ticket to request a review. Account actions do not affect any refund or other obligations required by law.
Changes to these terms will be published on this page with an updated date. Important changes to subscription benefits or usage rules will be announced on the website or in the user panel. Changes will be made in accordance with applicable law and will not retroactively diminish users' statutory rights. Read the updated terms before continuing to use the service. If you disagree, contact us through a support ticket to discuss next steps.